Intensive practical course for sales associates, store managers and directors.
Work experience in fashion luxury segment over 17 years. Project leader at ‘School of Customer Service’, former leader of “Luxury Training Academy at Mercury Group.
Developed and managed training program for store employees: Tretyakovskyi proezd, Barviha Luxury Village, Trade House Moscow, TSUM, DLT (St. Petersburg). Elens worked closely with high-profile luxury brands sach as: Dolce&Gabbana, Valentino, Loro Piana, Giorgio Armani, Brioni, Kiton, Tom Ford among others.